This engaging presentation takes the audience on a journey where they are challenged to follow Michael Brown's fresh customer service message to treat the employee as number one, and the customer as number two, in order to get customers for life. Brown's proven strategies, frontline experiences, and real-life stories show how the face of customer service has turned into un-empowered and ill-equipped employee on the frontline. Tested and proven solutions are shared leaving the audience motivated and empowered to change the face of their customer service experience to ensure it will be world-class. This is a live recording of a webinar.

Stop Putting Prisoners on the Frontline and Calling It Customer Service

Business & Money

Brown, Michael D.

Processes & Infrastructure

Acanthus Pub

In Get a Brand or Die a Generic: How to achieve Exponential Personal and Professional Success, Michael D. Brown shows you how to employ the Fresh PASSION methodology to build a personal brand that will allow you to maximize your potential and achieve success beyond your dreams in whatever field you choose. Whether you are an executive, an entrepreneur, a tradesperson, an educator, a student, or pursuing any other vocation, Fresh PASSION can help you brand yourself in a way that will allow you to outperform and outshine your peers and competitors to obtain the professional and personal rewards you deserve. Especially in this current era of economic uncertainty, layoffs, and hiring freezes, creating and promoting a top-flight personal brand that stands out in any crowd is more important than ever. Purchase of the book entitles you to a free 15-minute one-on-one coaching session (via phone).

Get a Brand or Die a Generic: How to Achieve Exponential Personal and Professional Success

BROWN, MICHAEL

Business Culture

How Not to Graduate into Poverty

Job Hunting & Careers

<p>Paychecks and Playchecks: Retirement Solutions For Life is a guide for retirement that is built for uncertain markets like the one we are in today. The Paychecks and Playchecks strategy is a mathematically and scientifically proven approach that will enable you to create a secure retirement, no matter how long you live. You will learn how to retire with enough guaranteed lifetime income to cover your basic expenses and how to optimize the rest of your portfolio to make sure you receive your playchecks. You want to feel comfortable that you have a strategy in place so that your basic living expenses are covered for life―and there is something leftover to play with. With the crazy financial markets of the last decade, most people feel that a storybook retirement is no longer possible. Here to save the day is Tom Hegna, an economist, retired Lieutenant Colonel and former senior executive officer of a Fortune 100 company. He shares the math and science behind a successful retirement. Despite what most experts say, happily ever after is still within your grasp.</p>

Paychecks and Playchecks: Retirement Solutions for Life

Hegna, Tom

<p>This new book is a must-read for professional advisors who represent collectors of art and antiques   and the charitable organizations they support. Michael Mendelsohn s innovative PowerGiftingTM strategies reduce federal tax liability, create philanthropic capital and optimize intergenerational wealth transfer. He provides specific solutions for collectors who want to free up cash for retirement, avoid the loss of value caused by a poorly planned auction sale, or create a fair distribution plan for their children.    This book is the definitive resource for professional advisors planning for the disposition of art, antiques and collectibles assets. Michael Mendelsohn shows you innovative approaches that involve layering and phasing of conventional estate planning tools that offer advisors and collectors an array of creative alternatives to accomplish the collector s intentions. The strategies and techniques detailed in this book will show you how to optimize the value of art and antique assets reclaiming as much as 70% of the asset value over conventional planning approaches. Mendelsohn has assembled a team of expert contributors from the legal, financial, insurance, and art worlds who offer a broad range of lifetime and postmortem planning options using the techniques that professional advisors work with every day.</p>

Life Is Short, Art Is Long: Maximizing Estate Planning Strategies for Collectors of Art, Antiques And Collectibles

Michael;Hague, Paige Stover Mendelsohn

Arts & Photography

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