UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)
Released: May 14, 2002
Publisher: Kaufman Professional Services
Format: Paperback, 266 pages
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Description:
True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
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