UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

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UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service) image
ISBN-10:

9810459394

ISBN-13:

9789810459390

Author(s): Ron Kaufman
Released: May 14, 2002
Format: Paperback, 266 pages

Description:

True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!

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Frequently Asked Questions about UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

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The UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service) book is in very low demand now as the rank for the book is 5,269,491 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

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