Personal Quality: The Basis of All Other Quality

From the early 50s to the end of the 70s, quality experts were mainly concerned with the quality of physical products. It was not until the early 80s that interest in the quality of services and human behavior came into focus. The new thinking enhances the old ways of thinking by adding new dimensions to the idea of quality development: improving human relations, strengthening communication, building team spirit, and maintaining high ethical standards.