Total Quality Management: Proceedings of the 3rd International Conference, 5-6 June 1990, London, UK

Total quality management is perceived as one of the most important management issues of the 1990s. An effective TQM programme offers increased productivity, better supplier relations, satisfied customers and greater profitability. Implementing a TQM programme, the text claims, will change a company's attitudes, hierarchy and culture. This volume includes papers which have been presented on the occasion of the 3rd International Conference on Total Quality Management.