Conversations Worth Having in Healthcare: Boost Satisfaction & Quality Using Appreciative Inquiry

Based on Berrett-Koehler's bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement, this book focuses on the kinds of conversations people receiving and delivering healthcare have with one another. This approach is grounded in emerging research in neurophysiology, positive psychology, mindfulness, and wellbeing. Drawing upon decades of experience in the field, we illustrate the power of using two simple communication practices--generative questions and positive framing--to foster conversations worth having in any healthcare situation. If you're looking to improve satisfaction and quality of care, along with your own wellbeing, this book is a must read.