How to Start a Telephone Answering Service (Call Center Success series)

About the Author\nPeter Lyle DeHaan has worked for an answering service vendor. Hemanaged their customer service department, coded software, and wrotetechnical manuals. And Peter has provided his expertise to the industryas a $2,400-a-day consultant to help answering services maximize theirprocesses and profits.\nWith an MBA and PhD in businessadministration, Peter researched the industry for his dissertation, aswell as for his Master's thesis. He is the publisher and editor-in-chief of the leading industry publications: TAS Trader and Connections Magazine.\nDo you want to own a telephone answering service? Would you like a nice double-digit profit every month?\nA mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt.\nLearn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He’s owned, managed, bought, and merged answering services. He’s also an industry writer and publisher. And he worked as a consultant.
In this essential book, you’ll discover:
The precise steps to set yourself up for success
Key shortcuts to minimize risk
The secrets that will make you become profitable faster
How to avoid the surprising mistakes most answering service startups make
If your personality fits this high-risk, high-reward industry\nYou’ll learn about equipment, cash flow, and managing a team. And you’ll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies.\nIf you’re considering starting a telephone answering service, this essential guide is a must read.\nBuy How to Start a Telephone Answering Service today and dive into this exciting industry.