The Fine Art of Driving Customers Away

So, how many of you are interested in driving your customers to your competition? What, no hands raised? There must be someone that`s actually interested in driving customers to their competitors.When I think about all the stories I`ve heard and experiences I`ve had with truly abysmal customer service I can only conclude that there are a large number of business people that really do want to drive their customers away, That`s good news for the rest of us that are actually trying to attract and retain customers. This book is to help prevent you from inadvertently falling into the former group.