Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
ISBN-10:
1932378820
ISBN-13:
9781932378825
Author(s): Patterson, Kerry; McMillan, Ron
Edition: Unabridged
Released: Jan 01, 2005
Publisher: Amer Media Intl - McGraw Hill audio
Format: Audio CD, 132 pages
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Description:
Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
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