Professional Impressions: Etiquette for Everyone, Every Day

The second edition of this popular book on business manners has new sections on business wardrobe and professionalism.

Readers will also learn how to master technology etiquette (e-mail, voice mail, conference calls and more); utilize the how-to's of effective handshakes; navigate the business meal; understand international etiquetet and cultural differences; negotiate privacy issues; and use written correspondence -- the right way.