Hiring & Managing for the 21st Century Print Shop

Hiring and managing employees has always been one of the greatest challenges facing business owners. Hiring & Managing for the 21st Century Print Shop is a human-resources guide, written exclusively for printers, to meet the unique needs of the industry as it shifts from ink-on-paper to a greater focus on providing service to the customer. This is the human resource manual for the printing business owner or manager who wants practical, proven solutions for finding, hiring, and managing the people who make their business work. Learn the secrets and approaches used by printing industry leaders to identify, hire, and keep the best possible people, from sales reps, CSRs, and managers to prepress, pressroom, bindery, and support staff. Hiring and Managing for the 21st Century Print Shop includes: Advice from seasoned print shop owners, derived from their experiences dealing with hiring, compensation, training, and other issues specific to the printing industry; Exercises designed to help you evaluate your own company's attitudes and needs for human resource management; A comprehensive list of general and job-specific interview questions that will help you make educated and informed hiring decisions; Ready-to-use forms that facilitate human resource management, from gathering applicant information to reporting daily activity to reviewing employee progress; New in the Second Edition! An extensive list of resources that will help printers find, hire, and manage human resources, including industry events and seminars, Internet job boards and professional search firms, legal resources, trade publications, and trade associations.