Call Center Operations: A Guide for Your Journey to Best-Practice Processes

Call Center Operations: A Guide for Your Journey to Best-Practice Processes image
ISBN-10:

1928593232

ISBN-13:

9781928593232

Released: Aug 02, 2000
Format: Paperback, 63 pages
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Description:

As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

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