Are We Communicating Yet? (Successories Library)

Areas covered in this book include: (1) Communication is a two-way street; (2) Communication styles; (3) How to gain clarity; (4) Steps to effective communication; (5) The difference between hearing and listening; (6) How to listen and get people to listen to you; (7) Bridge the communication chasm; (8) How to resolve conflicts; (9) Negotiate like a pro; (10) Give and receive feedback; (11) Make performance evaluations effective; (12) Close the gender communication gap; (13) Understand and use your communication channels; (14) How to handle complaints; (15) How to communicate as a public speaker.