Improving Library and Information Services Through Self-Assessment: A Guide for Senior Managers and Staff Developers (British Library Research & Innovation Centre Report)

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Improving Library and Information Services Through Self-Assessment: A Guide for Senior Managers and Staff Developers (British Library Research & Innovation Centre Report) image
ISBN-10:

1856043363

ISBN-13:

9781856043366

Released: Jun 01, 1999
Publisher: Facet Pub
Format: Hardcover, 192 pages

Description:

In the UK, Best Value and other initiatives are requiring public sector organizations to examine the quality and relevance of their services. Many are using the European Foundation for Quality Management (EFQM) Business Excellence Model for this purpose. Library managers and trainers will need to implement such programmes in order to thrive in the new climate. This new self-assessment tool offers the means to do just that.This publication takes account of the context in which library services operate and reflects the particular requirements of the sector. It is essential reading for information practitioners and administrators in the public and academic library sectors and beyond, and has relevance internationally as well as in the UK. It is also an invaluable textbook for students of librarianship and information studies.

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