Instruction to Deliver

In Tony Blair's first term, 1997-2001, much was promised in reform of social services, but relatively little was achieved - except perhaps in Education, where Michael Barber was head of the Standards and Effectiveness Unit. For 2001-5, the commitment was to real change in domestic policy, and Sir Michael Barber was appointed head of the Prime Minister's Delivery Unit (PMDU), to concentrate on specific targets, initially 17, such as casualty waiting time, school tests, league tables, street crime, transport etc. Much was achieved, despite great tension, pressures, chaos and challenges, as a new working philosophy was created to combine otherwise 'warring parties' - the PM, the Chancellor, the Cabinet, the PM'S special team, and senior civil servants. Michael Barber reveals a fascinating insider and personal account of how the PMDU achieved so much, and provides a revealing picture of the major players, especially Tony Blair and Gordon Brown.