IT Service Management: Support for your ITSM Foundation exam
Description:
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
Best prices to buy, sell, or rent ISBN 9781780173184
Frequently Asked Questions about IT Service Management: Support for your ITSM Foundation exam
The price for the book starts from $17.97 on Amazon and is available from 23 sellers at the moment.
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The IT Service Management: Support for your ITSM Foundation exam book is in very low demand now as the rank for the book is 4,617,192 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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