IT Service Management: A Guide for ITIL Foundation Exam Candidates

Business & Money

Brewster, Ernest

Lawes, Aidan

Griffiths, Richard

Management & Leadership

<p>Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)</p>

IT Service Management: Support for your ITSM Foundation exam

Sansbury, John

BCS, The Chartered Institute for IT

<p>ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.</p>

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