The Itil V3 Factsheet Benchmark Guide: An Award-Winning Itil Trainers Tips on Achieving Itil V3 and Itil Foundation Certification for Itil Service Man
Description:
2009 Edn ITIL® (Information Technology Infrastructure Library) V3 Factsheet Benchmark guide including 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps & 29 other diagrams, for organizational IT Service Management.
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