Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Description:
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.
With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
Best prices to buy, sell, or rent ISBN 9781605500386
Frequently Asked Questions about Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
The price for the book starts from $6.42 on Amazon and is available from 20 sellers at the moment.
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The Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits book is in very low demand now as the rank for the book is 969,281 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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