Clinical Accountability in Long-Term Care: Six Strategies to Build a Culture of Commitment

You're only six steps away from building a culture of accountability!

An accountable staff is an empowered staff.
Clinical Accountability in Long-Term Care: Six Strategies to Build a Culture of Commitment will teach directors of nursing, charge nurses, and staff educators proven strategies to empower staff members to take more ownership and responsibility in their jobs. Quantifying an intangible concept such as accountability can be difficult, but the author reveals the successful six-step plan that she uses with her own staff to achieve measurable results.

This manual provides helpful tools to set expectations for behavior and standards of practice. A key training resource for both new and experienced managers, it is perfect for directors, administrators, managers, and staff educators.

• Set expectations to hold staff accountable in a variety of situations
• Practice accountability individually and within multidisciplinary work relationships
• Use active listening and assertive speaking
• Recognize and change noncommitments to commitments
• Differentiate between the terms "responsibility" and "accountability"
• Assess the level of accountability of managers and supervisors

• Chapter 1: What Is Accountability?
  • Difference Between Accountability And Responsibility
  • Accountability and Organizational Roles
  • Designing Organizational Roles and Culture
  • Interpersonal Interactions in an Accountability Culture
• Chapter 2: Accountability Tools
  • Everything You Need to Hold Yourself and Others Accountable
  • Six Accountability Language Tools
  • The Power of Accountability Language
  • Develop a New Habit and Track Your Progress
• Chapter 3: Personal Accountability
  • Identifying Your Personal Level of Accountability
  • Tell Your Accountability Story
  • Your Communication Style
  • Personal Accountability Situations
• Chapter 4: Holding Staff Members Accountable
  • Defining Accountability and Expectations for Your Staff
  • Engaging in Effective Conversations
  • Facilitating Effective Meetings
  • Professional Staff Development
  • Promoting Intolerance
• Chapter 5: Holding Peers Accountable
  • Accountability Conversations with Peers
  • The Power of Public Accountability
• Chapter 6: Seeking Accountability from Your Manager
  • Managing Up
  • Dealing with Different Types of Managers
  • How It Feels to Be Held Accountable
• Chapter 7: Physicians and Accountability
  • Language Tools
  • Listen to Understand
• Chapter 8: Promoting Accountability with the A-Team
  • Reaching Upward
  • Language Tools
• Chapter 9: How to Design Spectacular Meetings
  • Everything You Need to Know to Lead an Effective Meeting
• Appendix
• Teaching Tools
• Communication CPR Tool
• Communication Information
• Tips for Being a Clear Speaker and an Active Listener
• Agenda Template for Facilitating Productive Meetings
• Accountability Quiz
• Answer key to Accountability Quiz