The Hospital Executive s Guide to Emergency Department Management

Improve patient flow, maximize revenue, and strengthen your competitive edge With 50-70 percent of hospital admissions coming through the emergency department, it s the key driver of profitability for your hospital--and where community opinion about your organization is formed. To provide top-notch care to the community and maintain a competitive edge, healthcare executives must build processes that deliver quality, safety, and service. This book will define key barriers, bottlenecks, and obstacles to providing great patient care and offers solutions and strategies to: * Develop outstanding ED leadership * Ensure you re capture the revenue you deserve * Deliver high-quality care to patients * Make your ED a place that employees and physicians want to work Written by experts in the field, The Hospital Executive s Guide to Emergency Department Management will help you and your organization: * Develop strategies and techniques to lead and measure change, including the use of performance benchmarking * Enhance quality and safety by understanding the situations, practices, and systems that are most likely to lead to mistakes * Improve patient flow with strategies to assess and optimize the ED and your organization * Draw on lessons learned and real-world experience from successful hospitals and health systems