The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship image
ISBN-10:

1578200970

ISBN-13:

9781578200979

Edition: First Edition
Released: Jan 04, 2002
Publisher: CRC-Press
Format: Paperback, 273 pages
Related ISBN: 9781138412415

Description:

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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