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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center

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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center image
ISBN-10:

1578200474

ISBN-13:

9781578200474

Author(s): Dawson, Keith
Edition: 3
Released: Oct 25, 1999
Publisher: TELECOM BOOKS
Format: Paperback, 300 pages
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Description:

This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.

Best prices to buy, sell, or rent ISBN 9781578200474

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The Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center book is in very low demand now as the rank for the book is 9,678,395 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

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