The Call Center Handbook

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The Call Center Handbook image
ISBN-10:

1578200199

ISBN-13:

9781578200191

Author(s): Dawson, Keith
Edition: 1
Released: Nov 01, 1997
Publisher: Routledge
Format: Paperback, 282 pages

Description:

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

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