Conflict Resolution - Gain a New Perspective on Workplace Friction

Set of two audio cassettes - From simple disagreements to all-out war, from passive-aggresive behavior to blatant political posturing, on the job conflict is one of the most frustrating obstacles standing between you and your success. How do you deal with disruptive conduct in the workplace? Blunt the effects of pessimism and gossip? Transform anger into something more productive? And how do you do it while your own emotins are flaring? With Conflict Resolution, master the ways to remain calm during crises and turmoil, and transform a contentious group into a flawlessly functioning team.