Help Desk Handbook

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Help Desk Handbook image
ISBN-10:

157125000X

ISBN-13:

9781571250001

Author(s): Muns, Ron
Released: Jan 01, 1993
Format: Paperback, 170 pages

Description:

Written by Ron Muns, the founder of Help Desk Institute, The Help Desk Handbook is a valuable guide for setting up a help desk. With this book you get sample forms, procedures, policies, reports and graphs. This book also covers job descriptions, specialists versus generalists, team building, burnout, measuring customer satisfaction, and recording, diagnosing, assigning, managing, and analyzing problems.

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