Help Desk Handbook
Description:
Written by Ron Muns, the founder of Help Desk Institute, The Help Desk Handbook is a valuable guide for setting up a help desk. With this book you get sample forms, procedures, policies, reports and graphs. This book also covers job descriptions, specialists versus generalists, team building, burnout, measuring customer satisfaction, and recording, diagnosing, assigning, managing, and analyzing problems.
Best prices to buy, sell, or rent ISBN 9781571250001
Frequently Asked Questions about Help Desk Handbook
The price for the book starts from $11.99 on Amazon and is available from 1 sellers at the moment.
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