How to Write Complaint Letters That Work: A Consumer's Guide to Resolving Conflicts & Getting Results
ISBN-10:
1571120637
ISBN-13:
9781571120632
Author(s): Westheimer, Patricia H.; Mastro, Jim
Edition: First Edition
Description:
Using the proven SPEAKWRITE method and illustrated with many examples, this informative book explains how to write results-oriented complaint letters. The authors also include advice on finding the right person to address, determining the proper tone, and deciding when a complaint letter is appropriate.
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