Mastering Patient Flow: Using Lean Thinking to Improve your Practice Operations

Using lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency. Centering workflow around the patient, Mastering Patient Flow, 3rd edition shows you how to take efficiency to a new level. This MGMA classic is a completely updated comprehensive manual on practice operations. This easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization and controlling costs. Add proven tools for benchmarking, creating action plans and self-assessment, along with worksheets, tips and case studies, and you have a one-stop "power punch" for a most profitable medical practice!