Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)

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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series) image
ISBN-10:

1567932282

ISBN-13:

9781567932287

Edition: 1
Released: Jan 01, 2004
Format: Paperback, 120 pages
Related ISBN: 9781567936421

Description:

This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.

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