<p>This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.</p>

Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)

Medical Books

Mayer, Thom A.

Cates, Robert J.

Administration & Medicine Economics

Health Administration Pr

See the best price to sell, buy, or rent books by Cates, Robert J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Cates, Robert J.

See the best price to sell, buy, or rent books by Cates, Robert J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)