Keeping Score
Description:
Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to―
- Evaluate your current approach to measurement
- Pinpoint incorrect performance measurements
- Select the right financial metrics
- Measure customer satisfaction and value
- Measure quality of products and services before they reach customers
- Perform process measurement
- Track supplier performance
- Measure employee satisfaction
- Redesign metrics and systems used to collect and report data
Best prices to buy, sell, or rent ISBN 9781563273551
Related Books
- 1
- 2
- Keeping ScoreBrown, Mark GrahamEdition:1ISBN-13:9780814403273
- Keeping Score: Using the Right Metrics to Drive World Class PerformanceBrown, Mark GrahamEdition:1ISBN-13:9780527763121
- Keeping ScoreBrown, Mark GrahamEdition:1ISBN-13:9780814403273
- Keeping Score: Using the Right Metrics to Drive World Class PerformanceBrown, Mark GrahamEdition:1ISBN-13:9780527763121
Frequently Asked Questions about Keeping Score
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The price for the book starts from $5.84 on Amazon and is available from 28 sellers at the moment.
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The Keeping Score book is in very low demand now as the rank for the book is 3,397,515 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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