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Keeping Score: Using the Right Metrics to Drive World Class Performance

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Keeping Score: Using the Right Metrics to Drive World Class Performance image
ISBN-10:

0527763128

ISBN-13:

9780527763121

Author(s): Brown, Mark Graham
Edition: 1
Released: Jan 01, 1996
Publisher: Productivity Press
Format: Hardcover, 224 pages
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Description:

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to― Evaluate your current approach to measurement Pinpoint incorrect performance measurements Select the right financial metrics Measure customer satisfaction and value Measure quality of products and services before they reach customers Perform process measurement Track supplier performance Measure employee satisfaction Redesign metrics and systems used to collect and report data

Best prices to buy, sell, or rent ISBN 9780527763121

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