From Management to Leadership: Interpersonal Skills for Success in Health Care (J-B AHA Press)

The development of leaders is a critical challenge facing health care organizations today. Tumultuous change is occurring at breakneck speed, creating the need for individuals who can affect a new direction, win the commitment of employees and other key stakeholders, and influence others to do what needs to be done to achieve a future vision.

Interpersonal skills are especially critical success factors, yet little has been written about developing them within the leadership context. From Management to Leadership identifies all the fundamental interpersonal competencies every leader needs and maps out suggestions for improving these skills, including:

• Communication skills-both verbal and nonverbal
• Giving constructive feedback
• Conflict management
• Delegation of responsibility
• Team building
• Change management

Examples from health care leaders at all levels emphasize key points. Seasoned leaders will find that the concepts and skills presented are essential as they reshape and redefine roles. For new or aspiring leaders, this book can serve as a road map for the development of interpersonal skills that enhance leadership success.