Resolving Conflict: With Others and Within Yourself at Work and In Your Personal Life
Released: Sep 16, 2011
Publisher: CreateSpace Independent Publishing Platform
Format: Paperback, 250 pages
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Description:
A step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach.
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