Calming Upset Customers: Stay in Control... In Any Situation (Crisp Fifty Minute Series)
Description:
When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
Best prices to buy, sell, or rent ISBN 9781426018343
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