Crisp: Communication Skills for Leaders, Third Edition: Delivering a Clear and Consistent Message (Crisp Fifty-Minute Series)

Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. Communication skills can be learned, and COMMUNICATION SKILLS FOR LEADERS (formerly THE ART OF COMMUNICATING) gives you the tools to get started. You will learn about the nine behavioral skills for effective communication, and ways you can improve in each area. You will also find several worksheets throughout to help you develop an action plan for further improvement. All the guidance you need to develop into a skilled communicator can be found in the pages of this book. With practice, you can raise your communication skill into an art form.