The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship image
ISBN-10:

1138412414

ISBN-13:

9781138412415

Author(s): Fleischer, Joe
Edition: 1
Released: Jul 27, 2017
Publisher: CRC-Press
Format: Hardcover, 272 pages
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Description:

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t











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