The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions image
ISBN-10:

1138412333

ISBN-13:

9781138412330

Author(s): Bodin, Madeline
Edition: 3
Released: Aug 21, 2017
Publisher: CRC-Press
Format: Hardcover, 232 pages
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Description:

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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