Training Difficult People

Who in your classroom has you rolling your eyes, taking deep breaths or clenching your fists in an effort to keep your cool? Training brings with it a variety of challenges, including difficult behaviors in learners which can quickly derail your class. To keep your training moving forward, equip yourself with more than 270 tactics to help either turn around those reluctant learners - like the latecomers, texters, or know-it-alls - or mitigate the effects of ongoing negative behavior for other participants. In this book, Becky Pike Pluth provides practical and easy-to-implement strategies for regaining control of your classroom and getting your learners back on track. Each of the 23 learner types has its own section for easy and immediate reference so you can use it for your own just-in-time training.