Frontline Heroes: A Story of Saving Lives

Front Line Heroes: A Story of Saving Lives Life and death decisions call for a special kind of leadership. Front Line Heroes guides your organization on its journey to answer that call. Well-led Fire and Emergency Service agencies are some of the most effective organizations in the World. Their mission-to make high-pressure life and death decisions in an instant-is extraordinary. So are the results they achieve. And if your organization is seeking to improve its own outcomes, take a cue from the top-of the line processes revealed in Front Line Heroes. As the book reveals, there's nothing mysterious about achieving excellent outcomes. It doesn't require specific products or out-of-the-ordinary leaders or employees. Rather, excellence is based on a carefully constructed series of steps-steps that can help any organization easily identify what it's doing right and build upon those successes. These steps will not only focus your organization's energy on successful outcomes, they'll help you celebrate the journey you've undertaken in your quest to be the best. Front Line Heroes beautifully illustrates how leaders work to create order out of chaos. This is a book about leading from the front, motivating the team, and using very basic principles to get the job done. You'll learn lessons that can be directly applied to tough challenges in your own organization. For instance, Front Line Heroes may inspire you to: Align processes to lessen confusion and increase effectiveness Create a mission that touches the hearts and spirit of everyone in the organization and brings leaders in line with organizational goals and values Adopt and master key tactics like building a culture of service and holding people accountable Implement an evaluation system that keeps leaders on track to achieve personal and professional excellence while providing purpose and direction Determine what employees need and want from leaders and how to deliver it, creating better morale and improving operations Use the power of storytelling to get focused, get energized, and get great results Front Line Heroes will help you develop standardized leadership practices that will survive in your organization long after you turn the last page. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be built upon passion, worthwhile work and making a difference - giving you a sustainable advantage no matter what challenges you face. This book sticks with you. You will find yourself recalling many details that will spur your imagination to new heights when dealing with your own organization. It is a simple guide to a journey we all want and need to take...yet don't always know how to begin.