Delivering BPM Excellence: Business Process Management in Practice

Award-winning, real-world case studies in Business Process Management The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements. The prestigious annual Global Awards for Excellence in BPM and Workflow are highly coveted by organizations that seek recognition for their achievements. Now evolved into their 19th year, originally starting with, and moving through, imaging, documentation, knowledge management and more, as our industry moved forward, these awards not only provide a spotlight for companies that truly deserve recognition, but provide tremendous insights for organizations wishing to emulate the winners successes. These winners are companies that successfully used BPM in gaining com-petitive advantage within their industries. Several industry thought-leaders set the scene with compelling Guest Chapters: * BUSINESS PROCESS AS A SERVICE: ENTERPRISE CLOUD COMPUTING by Jon Pyke, CIMtrek, United Kingdom * THE DIFFERENCE BETWEEN BPM AND ADAPTIVE CASE MANAGEMENT by Nathaniel Palmer, WfMC, USA * ADVANTAGES OF AGILE BPM by Keith D. Swenson, Fujitsu America Inc., USA * BUSINESS DRIVEN ARCHITECTURE: COMBINING BPMN 2.0 AND SEMANTIC TECHNOLOGIES by Linus Chow, Jean Prater, Oracle, USA