Managing Public Service Organizations

Utilizing 40 cases packed with more than 150 administrative, management, and policy issues in the non-profit and public sector, Managing Public Service Organizations is the ideal teaching and learning resource for all levels of government, certified public manager programs and nonprofit organizations. Professional administrators and board of directors will greatly benefit from this book along with university students at the undergraduate and graduate levels.

For convenient instructor and student use, the cases are conveniently indexed by major and minor topic discussed. Each of Managing Public Service Organizations specific cases, spanning more than 330 pages, connects theory with practical application for all levels of learning. The thought-provoking cases are written to reflect the real-life experiences of administrators and the kind of problems professionals will likely face in the entry- and middle-level, and higher executive positions they will hold upon graduation.

This cutting-edge resource may be used as the primary text for courses employing the case study approach or as a supplement to instruction by textbook and lectures. In addition, the case studies may be used in graduate seminars or as an aid to professional development programs.

Topics Addressed

Managing Public Service Organizations, in addition to issues of contemporary origin, includes cases that cover standard fare topics such as: centralization; decentralization; time management; ethical dilemmas; accountability; responsibility; public s interest; good government; responsibility; leadership; decision-making; and delegation of authority.

Issues of Contemporary Origin Addressed: Managing Public Service Organizations also addresses hot topics of today including: quality management; work-life balance; reorganization; reinvention; outsourcing; executive-board relations; e-government and commerce; workplace violence; contagion theory; and ecological impact.

Instructor Resources

Sample Syllabus To Assist Instructors: A sample syllabus is available from Millennium HRM Press.

Easy Instructional Guide To Case Selection

Index of Topics: As an aid to instructors in selecting cases, management and policy topics are alphabetically arranged in the Index of Topics. This listing ties each case to the major and minor topics which receive emphasis. The topic listings are followed by the case numbers in which they are addressed.

Case Histories Keyed To Topics: An additional learning tool which lists the cases by number and title according to the table of contents and topics emphasized in the cases.

Index of Names, Positions, and Organizational Types: This handy reference tool ties the name of characters and their position to the pages of the case studies where they are mentioned.

Student Tools and Learning Assessments

Case Logs and Administrative Journal Entries: Each case is accompanied by a set of questions and instructions to stimulate thinking and discussion about the problems under consideration. This case analysis and learning assessment is printed on perforated pages and may be removed from the book for time-saving evaluation purposes.

Timelines: A timeline following each case helps students accurately order the major case events to learn how the timing of these events influenced the ultimate outcome.

Mental Jogger: Following each case is a mental jogger section to allow learners to note ideas they want to remember or discuss in class.

Personal Reflections: Each case contains a section for additional notes and observations as well as a section for personal reflections where students can write topics or concerns to be addressed.