Thinking and Interacting Like a Leader: The TILL System for Effective Interpersonal Communication

This book is designed to help managers become better leaders by communicating effectively with members of their organization. The TILL system introduced in this book focuses on interpersonal communication skills needed for effective written, electronic, and face-to-face interactions. It contains twelve chapters with two in-depth application exercises per chapter--one analyzed for students, the other for practice, homework, or quizzes. It contains extensive analysis of memos, emails, letters, performance evaluations, and leader-member conversations. It includes an annotated bibliography and suggested readings at the end of each chapter.