Offshore Outsourcing Opportunities

For call center executives wanting to explore and understand the benefits of offshore outsourcing, the authors have brought together ‘under one cover’ a comprehensive guide that takes the reader through each step of the complex issues of outsourcing customer service telephone calls to agents in another country. With the pressure of today’s competitive climate forcing companies to take a hard look at providing higher quality customer services at lower costs, this book is a "must read" for every call center executive.