Quality Leadership Skills: Standards of Leadership Behavior (Second Edition)

Quality Leadership Skills provides practical principles and techniques for leaders to use in handling a great variety of common employee needs. It includes down-to-earth methods for improving employee performance, including performance standards, one-on-one training skills, coaching, counseling, and handling employee complaints. It outlines practical techniques for delegation, problem solving, decision making, planning, developing objectives with employees, and conducting performance appraisals. Quality Leadership Skills presents methods for managing time, conducting meetings, and managing interviewing and selection processes. It even covers transition times that leaders of today face, including career counseling and leading in times of change. The book includes many detailed, reproducible worksheets to help the reader apply the techniques on the job. This comprehensive how-to leadership book has step-by-step instructions, practical suggestions, tested strategies, and proven methods that will help any leader to grow in leadership skills.