Professional Impressions : Etiquette for Everyone, Every Day

Business manners matter! They matter as much to the professional who lost a million-dollar deal because he didn't know how to conduct himself properly during a business meal, as to the woman who didn't know the best wardrobe selection for business casual dress and offended her client.

Through dozens of real-world examples and anecdotes, Marjorie Brody illustrates the etiquette skills and techniques that can help business professionals survive the sticky circumstances that challenge them every day.