e-Service : Speed, Technology and Price Built Around Service

Loaded with facts, predictions, anecdotes, and role models, e-Service is a must-read for anyone in business. Whether you are currently selling products or services via the internet, or planning to institute a cyberspace operation, this is one book you don't want to miss. Tschohl draws on his extensive experience and expertise in customer service in sharing a wealth of information that will keep your customers returning to you and spending more money with you in the process. Tschohl tells you, in an easy-to-read format, how e-Service--speed, technology, and price built around service--can form a winning combination that will drive business forward. e-Service is one book you don't want to ignore.