Selecting a Teleservices Partner
Description:
This book tackles one of today’s hottest topics: Customer Contact Outsourcing. Companies are in a quandary about the myriad of teleservices questions they’re faced with, such as deciding to outsource, cost / benefit analysis, RFP development, proposal assessment, vendor selection, contractual requirements, service level performance measurement, and managing an ongoing teleservices relationship. With the authors help, readers will find this complex issue straightforward to approach, understand, and implement.
Best prices to buy, sell, or rent ISBN 9780963046482
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