This book tackles one of today’s hottest topics: Customer Contact Outsourcing. Companies are in a quandary about the myriad of teleservices questions they’re faced with, such as deciding to outsource, cost / benefit analysis, RFP development, proposal assessment, vendor selection, contractual requirements, service level performance measurement, and managing an ongoing teleservices relationship. With the authors help, readers will find this complex issue straightforward to approach, understand, and implement.

Selecting a Teleservices Partner

Anton, Jon

Carr, Lori

The Anton Press

See the best price to sell, buy, or rent books by Carr, Lori. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Carr, Lori

See the best price to sell, buy, or rent books by Carr, Lori. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Selecting a Teleservices Partner