Crowning The Customer

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Crowning The Customer image
ISBN-10:

0962480827

ISBN-13:

9780962480829

Author(s): Quinn, Feargal
Edition: 3rd
Released: Jan 01, 1992
Publisher: Brigantine Media
Format: Hardcover, 160 pages

Description:

What can the owner of an Irish supermarket chain teach anyone about customer service? is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.

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